Why this happens
If a Stampli Card still displays a Suspended status after all required actions have been completed, the suspension may need to be manually removed.
Lift a Card Suspension
Card suspensions do not automatically lift when outstanding issues are resolved.
A user with Card Manager permissions must manually reactivate the card:
Navigate to Stampli Card > Card Management.
Open the suspended card.
Select Actions on Card.
Click Lift Suspension.
If the Card Re-Suspends or the Suspension Cannot Be Lifted
The most common reason is that one or more card transactions remain in an Unsubmitted status.
Note: Attaching a receipt alone does not change a transaction's status. The expense must be submitted.
Ask the cardholder to:
Review all card transactions and expenses.
Confirm that no transactions remain Unsubmitted.
Pay particular attention to older transactions that may exceed your organization's receipt or submission policy requirements.
If You Expected the Suspension to Clear After Completing Expenses
In some configurations, expenses must be successfully exported before the policy violation is considered resolved.
Verify that:
All required expenses have been completed and submitted.
Any applicable exports have completed successfully.
After confirming these steps, refresh the page and try Lift Suspension again.
If the "Lift Suspension" Option Is Grayed Out
Try the following troubleshooting steps:
Refresh the page and try again.
Have another user with Card Manager permissions test the action.
Hover over the disabled option to check for a tooltip explaining why the action is unavailable.
If it’s greyed out for multiple Card Managers (or there’s no tooltip), have them contact Support via the in-website Chat Bubble!