This guide explains how to submit internal service requests using service tickets in Stampli.
What is a service request?
A service request is used when you need assistance from another department or team within your organization. Examples include:
IT equipment setup or troubleshooting
Facilities maintenance or room bookings
Office supplies or equipment allocation
Project resources or coordination
Administrative support
Step-by-step instructions
Accessing the service request form
Log in to your Stampli account
Navigate to "Procurement" in the left navigation menu
Click "Add Request" (you may need to scroll to find this option depending on your screen size)
4. From the request type options, select "Service Request"
Filling out the service request
Title: Give your request a clear, descriptive title that summarizes what you need
Example: "New laptop for design team hire"
Example: "Conference room booking for sales training"
2. Date Needed: Click the "Select date" field and choose the date by when you need the service to be completed
Be sure to allow reasonable time for fulfillment
Consider selecting a date slightly before your actual deadline to build in buffer time
3. Approver: Click the dropdown menu and select the appropriate approver for your request
This is typically your manager or department head
If you're unsure who should approve your request, consult your department policies
4. What do you need?: Describe what you need in detail
Be specific about quantities, models, locations, times, or other relevant specifications
Include any relevant context that will help the fulfiller understand your needs
You can attach files or links by using the attachment buttons below the text field
5. Why do you need it?: Explain the business justification for your request
Connect your request to business objectives or requirements
Provide context that helps approvers understand the importance of your request
Be concise but thorough in your explanation
6. Add request line: If your request has multiple components, click this button to add additional line items
Each line can be tracked and completed separately
This helps when different parts of your request might be handled by different people
7. Submit: Click the "Submit" button to send your request for approval
After submission
After submitting your service request:
Approval process: Your request will be sent to the approver you selected
Status tracking: You can track the status of your request from your Stampli dashboard
Notifications: You'll receive email notifications when:
Your request is approved or rejected
Someone asks you a question about your request
Your request has been completed
Responding to questions
If the approver or fulfiller has questions about your request:
You'll receive an email notification about the question
Click the link in the email or navigate to the request in Stampli
Read the question in the conversation panel
Type your response in the text field below the question
Click "Send" to submit your response
Tips for effective service requests
Be specific: The more details you provide, the faster your request can be fulfilled
Include attachments: Add screenshots, specifications, or other helpful documents
Set realistic timelines: Allow sufficient time for your request to be processed
Check for updates: Monitor your request status regularly
Respond promptly: Answer any questions about your request as quickly as possible
Related articles
Managing service requests as a fulfiller